Scores and results
Can You Appeal a CASPer Score? Rescoring and Retake Rules
No. Acuity's terms say applicants may not request a rescore of CASPer, and its help centre says tests cannot be re-scored. The one route Acuity describes is a retake request for a verified technical problem, reported within one week of your test date. A disappointing quartile on its own is not grounds for a retake. You can still check that your results were matched correctly and plan your next application.
What you can and cannot do after CASPer
| You want to | Allowed? | Detail |
|---|---|---|
| Have your answers re-marked | No | The terms say applicants may not request a rescore. |
| See your exact score or a breakdown | No | Applicants receive a quartile. The score programs receive is a single number with no breakdown. |
| Retake because you are unhappy with your quartile | No | Retakes are only considered for a verified technical problem. |
| Retake after a verified technical problem | Possibly | Report it within one week of the test date. Acuity decides. |
| Remove a program after starting the test | No | Your list can only be reduced before you start. |
| Fix an ID or a results delivery problem | Yes | Update your ID in your account or contact support. |
| Take a new test in a later cycle | Yes, if required | A new cycle requires a new test and new fees. |
Why Acuity does not re-score CASPer
Section 13.3 of Acuity's Terms of Use rules out rescoring requests. Its re-scoring article explains the reasoning: each scenario is rated by a different rater, so no rater sees more than one set of your responses. Acuity says this balances different perspectives and stops one rater's first impression from affecting your other scenarios. Our guide to who grades CASPer covers the raters in more detail.
Acuity also says it does not give applicants their score, and that the score is a single combined number with no breakdown by topic. So there is no itemised mark for you to dispute. We found no published Acuity process for appealing a quartile, and we would treat any claim otherwise with caution.
If a technical problem affected your test
This is the one route the terms describe. Section 13.2 says retake requests are considered only for a technical problem verified by Acuity's proctoring and security team. The practical points are:
- Report it within one week. Acuity says any request received after one week of the test date will be denied. Its retake article gives the same deadline.
- Report it during the test if you can. The terms encourage you to contact support immediately, so the problem may be fixed and your test can continue.
- Check your setup was compliant. You are responsible for your equipment and connection, and a request may be denied if the issue came from an improper testing setup.
- Expect no guarantee. If Acuity accepts the request, it says it will try to help you reschedule, but it cannot guarantee another date will be available.
For what to do in the moment, and the separate 24-hour email window if you could not reach support, see our CASPer technical issues guide.
Acuity's terms mention only technical problems for retakes. If illness or an emergency affected your test, ask Acuity support what it can do, but don't assume a retake is available.
If something looks wrong with your result
A quartile you did not expect is not an error, but these things can go wrong and can be fixed:
- A program has not received your result. Check your result status. Programs may take extra time to update their systems after delivery.
- Your details do not match. Acuity says your name, date of birth and ID numbers must match your applications exactly, because programs use them to match your result.
- Your quartile differs from an earlier test. Acuity says this can happen, for example when your scores sat close to the edge of a quartile range. It says applicants can generally expect to score similarly across tests.
- Your quartile is not there yet. It usually arrives four to five weeks after the test. See our results timeline guide.
You cannot use your distribution list to hold a result back. Acuity says you can remove or swap a program only before you start the test. See our distribution list guide.
What to do with a low quartile
Acuity says your quartile should not dissuade you from applying, and that most programs consider all quartiles and use CASPer as one data point among many. It also says each program decides independently how to use results. So the useful next step is to read each program's published admissions information rather than to assume how it will treat your quartile.
Your result stands for that cycle. If you apply again in a later cycle or to a program using another test type, you will need a new test. Our low CASPer score recovery plan covers how to prepare, and what a 1st-quartile result means explains the lowest band.
Frequently Asked Questions
Can you appeal a CASPer score?+
Acuity publishes no process for appealing a quartile. Its terms say applicants may not request a rescore, and its help centre says tests cannot be re-scored.
Can I get my CASPer test re-scored for a fee?+
Acuity's published pages offer no paid or free rescoring option. Its terms say applicants may not request a rescore.
Can I retake CASPer because I got a low quartile?+
Not in the same cycle for the same test type. Acuity says retakes are only considered for verified technical issues reported within one week of the test date.
How long do I have to report a CASPer technical problem?+
Retake requests must be reported no more than one week after the test date. Later requests will be denied. If you could not reach support during the test, Acuity's technical issues article also says to email within 24 hours of your test date.
Can I stop programs from seeing my CASPer score?+
Only before you start the test, by removing them from your distribution list. Once you begin, Acuity says the option to change your list is no longer available.
Sources and scope
Checked October 30, 2026 against Acuity's Terms of Use (sections 13.2 and 13.3), re-scoring article, retake article, score disclosure article, quartile article, results delivery article and distribution list article. The options table is original, AI-assisted CasperCoach editorial material. This page is general information and not legal advice. CasperCoach is independent of Acuity Insights and cannot see your account or change a result. If Acuity's instructions differ from this page, follow Acuity.